Shipping Policy

Order Processing

Orders are processed within 1–3 business days, excluding weekends and holidays.

Shipping Destinations

We currently ship to:
– Canada
– United States (if applicable)

Estimated Delivery Times
– Canada: 2–7 business days
– United States: 5–10 business days
Delivery times may vary depending on location and carrier.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment.

Carriers

We ship using trusted carriers such as:
– Canada Post
– Purolator
– UPS
– FedEx
or equivalent carriers.

Order Tracking

A tracking number will be emailed once the order ships.

Customs & Duties

Any customs fees, import duties, or taxes are the responsibility of the customer.

Lost or Delayed Packages

JAV Distribution is not responsible for carrier delays.
If a package is lost, we will assist by opening a carrier investigation.